Experiencing a leak from your Veken Bidet, particularly around the intensity dial, can be both surprising and frustrating. While Veken Bidets offer a convenient and eco-friendly alternative to traditional toilet paper use, encountering leaks can dampen this modern bathroom experience.
If your Veken Bidet has started to leak from the dial after just a few weeks of use, here’s a concise guide to help you address the issue effectively.
Common Issues and Solutions
1. Toilet Seat Compatibility
- Issue: After installation, the toilet seat does not rest flat on the bowl.
- Solution: This may occur if the toilet seat model is incompatible with the bidet. Consider contacting after-sale support for a return or replacing the toilet seat with a model that fits better.
2. Self-Cleaning Nozzle Not Working
- Issue: No water runs when the self-cleaning feature is activated.
- Solution: Ensure the self-cleaning function is selected and check if the toilet water supply valve is open.
3. Nozzle Functionality
- Issue: The nozzle gets stuck or doesn’t extend/retract properly.
- Solution: Reinstall the bidet to adjust its position, ensuring the nozzle has room to extend fully. Also, verify that the water supply is active.
4. Water Flow Issues
- Issue: Water flow from the bidet is too strong.
- Solution: Adjust the water supply valve to decrease flow or install a T-adapter with a shut-off valve to regulate water entry into the bidet.
5. Slow Toilet Tank Refill
- Issue: Post-installation, the toilet tank refills slower than normal.
- Solution: Air trapped in the pipes might be causing this. Uninstall the bidet, detach and reattach the water supply hose, flush the toilet to empty the tank, then reinstall the bidet.
6. No Water From Nozzle
- Issue: Activating the bidet does not release water from the nozzle.
- Solution: Check for hard water deposits around the nozzle, ensure the water flow knob is on, and adjust the bidet position if it’s blocking the nozzle(s).
7. Misaligned Nozzle Spray
- Issue: The nozzle(s) spray off-center or to the side.
- Solution: Adjust the nozzle positioning or the bidet’s alignment on the toilet. Contact support if the issue persists.
8. Toilet Seat Bolt Issue
- Issue: Post-bidet installation, the toilet seat bolts don’t properly fix to the toilet.
- Solution: Use longer toilet seat bolts that can accommodate the added thickness of the bidet.
9. Leaking T-Adapter
- Issue: The cold water T-adapter leaks.
- Solution: Check for damage to the T-adapter thread, ensure the black rubber washer is correctly installed, and properly tighten the T-adapter.
10. Bidet Body or Hose Leaks
- Issue: Leaking from the bidet body or hose connections.
- Solution: Verify that the black rubber gasket is correctly installed on the hose. If internal connections have loosened, contact support for assistance.
Final Thoughts
If you encounter any issues not covered by this guide or need further assistance, don’t hesitate to reach out to Veken’s customer support. We’re here to ensure your bidet experience is as comfortable and hassle-free as possible. Thank you for choosing Veken Bidet for your bathroom needs!
